Shipping Policy
Welcome! We are committed to providing you with high-quality products and exceptional service. To ensure you have a clear understanding of our shipping and returns process, please read the following policies carefully.
Order Processing Time
- Processing Time: We will process your order within 2 business days after it is placed. Order processing includes order confirmation, payment verification, product packaging, and generating the tracking number.
Shipping Time
- Delivery Time: Once your order has been processed, the package will be delivered to the specified address within 7 business days. Shipping times refer to business days and do not include weekends or public holidays.
- Total Delivery Time: From the time you place your order to the time you receive it, the total estimated time is 9 business days (2 days processing time + 7 days shipping time).
Shipping Fees
- Free Shipping: We offer free standard shipping on all orders. Shop to your heart’s content without worrying about any shipping costs.
Shipping Methods
- Standard Shipping: We collaborate with reliable logistics partners such as UPS, FedEx, and DHL to ensure your package is delivered safely and promptly.
Shipping Regions
- United States: We offer delivery services throughout the entire United States, including all 50 states and the District of Columbia.
- Europe: We currently ship to major European countries, including but not limited to the United Kingdom, Germany, France, Italy, Spain, and the Netherlands.
Important Notes
- Address Accuracy: To ensure timely delivery, please provide a complete and accurate shipping address when placing your order. We are not responsible for lost or undeliverable packages due to incorrect addresses.
- Customs and Duties: For customers in Europe, packages may be subject to customs inspections. Any potential duties or import taxes are the responsibility of the recipient.
- Unexpected Situations: In the event of special circumstances (such as holidays, peak seasons, or force majeure), shipping times may be delayed. We will promptly notify you of any relevant situations.
Contact Information
If you have any questions or concerns about our Refund & Return Policy, please do not hesitate to reach out to us.
- Email: [email protected]
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Standard Time)